FAQ

Visit the URL shared, enter your credentials, and user the 6-digit number from your authenticator app.

Reset your password. To reset your password, go to the Login page and click Forgot Password.

If you still have the old handset: Logon to ngHRMS, enter your credentials, use TOTP from your old phone. After logon, visit your Profile page, and click "Change My Phone handset", then scan the QR code (shown on that page) on your new mobile's Authenticator app.

If you don't have the old handset: Logon to ngHRMS, enter your credentials, choose "login via OTP", then enter the OTP that arrives. After logon, then visit your Profile page, and click "Change My Phone handset", then scan the QR code (shown on that page) on your new mobile's Authenticator app.

You must use your Aadhaar-linked phone number. First, update Aadhaar records (with UIDAI), then logon to ngHRMS (use Authenticator TOTP from your phone), then visit Profile page, and click "Change My Phone Number", then enter your new number & save.

If you've lost access to your mobile handset + number (e.g. phone is lost or stolen or completely destroyed), immediately & urgently report this to your Supervisor and Nodal Officer.

Even if your phone is not lost/stolen/destroyed, please report this to your Supervisor and Nodal Officer.

Follow the steps shared by your Supervisor and Nodal Officer.

Please contact your Supervisor.

Please contact the designated Nodal Officer. If you are not sure who that is, enquire with your Supervisor.

Yes, the entire system is mobile-friendly.